Refund Policy

1. Eligibility for Returns

  • Items must be returned within [X days — e.g., 7 or 14 days] of receiving your order.

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Proof of purchase (receipt or order number) is required.

2. Non-Returnable Items

We do not accept returns or refunds for:

  • Custom-made or personalized products.

  • Items on sale or clearance.

  • Products damaged due to misuse or improper handling.

3. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within [X days — e.g., 3 days] of delivery.

  • Provide photos of the damage and order details.

  • We will arrange a replacement or refund at no extra cost to you.

4. Refund Process

  • Once we receive and inspect your return, we will notify you via email.

  • Approved refunds will be issued to your original payment method within [X business days].

  • Shipping costs are non-refundable, unless the return is due to our error.